--- title: "Withdrawal policy | RINSUMILA" description: "Withdrawal policy with model withdrawal form and note on sealed goods." url: "https://rinsumila.com/en/returns" image: "https://rinsumila.com/og/rinsumila-c901f058.png" lang: "en-US" generated: "2026-10-06T06:29:53.825Z" source: "rinsumila.com, HTML converted to Markdown at origin" --- # Withdrawal policy ## Instructions on Withdrawal Applies to goods ordered as a one-off purchase, including within a mixed order As of: 2 October 2026 ### Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (TopieT GmbH, Giesenheide 40, 40724 Hilden, Germany, telephone: +49 2175 8189004, email: [support@rinsumila.com](mailto:support@rinsumila.com)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at [https://rinsumila.com/en/widerruf](https://rinsumila.com/en/widerruf). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. ### Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. ### Exclusion or early expiry of the right of withdrawal The right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. With us, this applies only to matcha that we mark as sealed on the product page. We also point this out to you in the cart, before you submit the order and in the order confirmation. The exclusion never applies to accessories, bowls and the accessories in sets; for sets it concerns only the matcha they contain. Before you receive the goods, and as long as the seal has not been removed, you can also withdraw from a purchase of sealed matcha without restriction. ### Model withdrawal form (Complete and return this form only if you wish to withdraw from the contract.) - To TopieT GmbH, Giesenheide 40, 40724 Hilden, Germany, email: [support@rinsumila.com](mailto:support@rinsumila.com): - I/We (\*) hereby give notice that I/We (\*) withdraw from my/our (\*) contract of sale of the following goods (\*)/for the provision of the following service (\*), - Ordered on (\*)/received on (\*), - Name of consumer(s), - Address of consumer(s), - Signature of consumer(s) (only if this form is notified on paper), - Date (\*) Delete as appropriate. ## Instructions on Withdrawal Applies to subscription contracts, including within a mixed order As of: 2 October 2026 ### Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. To exercise the right of withdrawal, you must inform us (TopieT GmbH, Giesenheide 40, 40724 Hilden, Germany, telephone: +49 2175 8189004, email: [support@rinsumila.com](mailto:support@rinsumila.com)) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at [https://rinsumila.com/en/widerruf](https://rinsumila.com/en/widerruf). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. ### Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. ### Exclusion or early expiry of the right of withdrawal The right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. With us, this applies only to matcha that we mark as sealed on the product page. We also point this out to you in the cart, before you submit the order and in the order confirmation. The exclusion never applies to accessories, bowls and the accessories in sets; for sets it concerns only the matcha they contain. Before you receive the goods, and as long as the seal has not been removed, you can also withdraw from a purchase of sealed matcha without restriction. ### Model withdrawal form (Complete and return this form only if you wish to withdraw from the contract.) - To TopieT GmbH, Giesenheide 40, 40724 Hilden, Germany, email: [support@rinsumila.com](mailto:support@rinsumila.com): - I/We (\*) hereby give notice that I/We (\*) withdraw from my/our (\*) contract of sale of the following goods (\*)/for the provision of the following service (\*), - Ordered on (\*)/received on (\*), - Name of consumer(s), - Address of consumer(s), - Signature of consumer(s) (only if this form is notified on paper), - Date (\*) Delete as appropriate. ```json [{"@context":"https://schema.org","@type":"Organization","@id":"https://rinsumila.com/#organization","name":"RINSUMILA","legalName":"TopieT GmbH","url":"https://rinsumila.com","logo":"https://rinsumila.com/icon-512.png?v=1869971f","email":"support@rinsumila.com","telephone":"+49 2175 8189004","vatID":"DE324957473","address":{"@type":"PostalAddress","streetAddress":"Giesenheide 40","postalCode":"40724","addressLocality":"Hilden","addressCountry":"DE"},"contactPoint":{"@type":"ContactPoint","email":"support@rinsumila.com","telephone":"+49 2175 8189004","contactType":"customer service","availableLanguage":["en","de","fr","es","it","nl","pl","sv","cs","pt","da","fi","ru"]}},{"@context":"https://schema.org","@type":"WebSite","@id":"https://rinsumila.com/#website","name":"RINSUMILA","url":"https://rinsumila.com","publisher":{"@id":"https://rinsumila.com/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://rinsumila.com/en/products?search={search_term_string}"},"query-input":"required name=search_term_string"}},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://rinsumila.com/en"},{"@type":"ListItem","position":2,"name":"Withdrawal policy","item":"https://rinsumila.com/en/returns"}]}] ```